Refund Policy

Returns

All sales are final. No refunds or returns for physical products, digital products, CSEP memberships, events or services (including free items).

Exchanges

If you received a damaged item, please contact our shipping department promptly at support@csep.ca or 1-877-651-3755 ext. 6048 so we can correct the issue.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-delivery/Undeliverable

If a physical product is not received in the allotted time (2-3 weeks for regular shipping, 2-4 business days for courier orders), please contact our shipping department at support@csep.ca or 1-877-651-3755.

If a shipment was undeliverable because the address entered during checkout was incorrect, you may be required to pay additional charges for a replacement shipment.

Shipping

Shipping costs are non-refundable. 

Events

CSEP is not responsible for costs associated with attending events beyond the price of event registration paid directly to CSEP. Events and other services provided by CSEP are not refundable. 

Bookstore Orders

For any questions regarding our Bookstore Order Policy please email shipping@csep.ca.